Your cart
Your cart is empty
Choose your Location
-
Ontario Store
Free
Usually ready for pickup in 24 hours
1845 S Vineyard Ave, Ontario, CA 91761
(909) 261-7482
Hours
Mon - Sat, 10:30 AM - 5:30 PM,
Sunday, 10:30 AM - 4:30 PM -
San Gabriel Store
Ordering
Q: How do I place an order?
Add items to your cart, proceed to checkout, enter shipping and payment details, and confirm your order. You’ll receive an order confirmation by email immediately.
Q: What payment methods are accepted?
We accept major credit and debit cards (such as Visa, Mastercard, and American Express) and offer installment payment plans (up to four installments).
Q: Can I change or cancel my order?
If your order has not yet shipped we can usually change or cancel it. Contact support as soon as possible with your order number. Once an order ships, changes may not be possible.
Q: Do you offer pre-orders for out-of-stock items?
Some products allow pre-orders. If available, this option will be shown on the product page with an estimated restock date.
Shipping & Delivery
Q: What delivery options do you offer, and what are the costs and delivery times?
We offer local delivery and in-store pickup. Delivery fees depend on distance and item size, and will be clearly shown at checkout. Most deliveries arrive within 1–3 business days—you’ll see an estimated delivery date when placing your order or receive an update from our team. We keep everyday low prices with transparent, no hidden fees.
Q: What is “In-Store Pickup” and how does it work?
In-store pickup means you select a specific store to pick up your order during checkout. If the item is in stock and eligible for pickup, it’s usually available the same day or next day. Please bring your order confirmation (or an authorized pickup notice if someone else is picking up for you). If the item needs to be transferred from a warehouse, it may take 1–3 days. We’ll notify you by phone or text when it’s ready for pickup.
Q: Can I pick up my order the same day?
Yes—if your selected store has the item in stock or offers a pickup time slot, same-day pickup is available. This depends on local store inventory and scheduling. If the item is readily available, you may also visit the store directly to purchase or pick it up.
Q: How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Use that link or enter your order number on our Order Tracking page.
Returns & Exchanges
Q: What is your returns policy?
You may request a return within 30 days of receiving your item. Products must be in new or like-new condition, with the original packaging and all accessories included, so they can be resold. Before returning or refusing a delivery, please contact our customer service team at service@stockmax.com to register your return. You can also click here to view our full return policy.
Q: Are return shipping fees refundable
In most cases, return shipping costs are the customer’s responsibility. Shipping fees are only refunded if the item was sent incorrectly or arrives damaged or defective.
Q:What warranty coverage do you offer?
We provide a warranty covering manufacturing defects, typically for 1 year, including issues with materials or workmanship. The warranty does not cover normal wear and tear or damage caused by misuse. If you need warranty service, please contact our customer support and provide photos—we’ll assist you with the process. You can also click here to view full warranty details.
Q:What should I do if my item arrives damaged?
If the packaging is severely damaged upon delivery, we recommend refusing the shipment and taking photos as proof. If hidden damage is found after assembly, please take photos and contact our customer service within 24 hours. After verification, we will arrange a replacement or repair based on the situation.
Others
Q: Where can I find information about product dimensions and weight?
At the bottom of each product detail page, you’ll find a section titled “Specifications” or “Dimensions,” which lists the product’s dimensions, weight, and other relevant information. Be sure to measure your available space at home before purchasing to ensure the item will fit.
Q: Do you offer wholesale or bulk purchase discounts?
We accommodate bulk purchases and commercial orders. For large-scale purchases (such as for renovation projects), please contact our sales team(service@stockmax.com), and we will provide a quote and customized discount options based on the quantity. Typically, we offer discounts or free shipping when orders reach a certain amount.
Q: How can I contact customer service or get help?
You can contact us via the online chat feature in the bottom-left corner of the page or by calling our customer service hotline. Customer service hotline: 待定. Phone support hours: Monday through Friday, 9:00 AM–9:00 PM.
You can also send an email to:service@stockmax.com
Q: How do you ensure the security of personal information?
We strictly adhere to our privacy policy and use encryption protocols throughout the site to process your personal information.
Your personal data is used solely for order processing and service improvement and will not be disclosed to third parties. For more details, please refer to our Privacy Policy page.
Q: How do you ensure the security of personal information?
We strictly adhere to our privacy policy and use encryption protocols throughout the site to process your personal information.
Your personal data is used solely for order processing and service improvement and will not be disclosed to third parties. For more details, please refer to our Privacy Policy page.
Shop Your Way
- Choosing a selection results in a full page refresh.
- Opens in a new window.